At ProPrints, customer satisfaction is important to us. We strive to ensure every order meets your expectations. If an issue arises, we will work with you to resolve it as quickly and fairly as possible.
1. Order Issues & Resolutions
If you experience any issues with your order—such as defects, damage, incorrect items, or delivery problems—please contact us. We will make every reasonable effort to resolve the issue through replacement, correction, or support.
If we are unable to resolve the issue, a full refund will be issued.
2. Refund Eligibility
Refunds are valid for up to 40 days from the date of purchase.
To be eligible for a refund:
- The issue must be reported within 40 days of purchase
- Proof of purchase may be required
3. Physical Products (Apparel, Mugs, Stickers, Merchandise)
For physical products:
- Items must be returned to us before a refund is issued
- Returned items must be shipped back as instructed by ProPrints
- Once the returned item is received and inspected, the refund will be processed
Return shipping instructions will be provided after contacting us.
4. Digital Products
Due to the nature of digital products:
- Refunds are handled on a case-by-case basis
- If an issue cannot be resolved (such as file defects or access problems), a full refund may be issued
5. Refund Method
All refunds will be issued to the original payment method used at checkout.
Please note that processing times may vary depending on your payment provider or financial institution.
6. How to Request a Refund or Return
To request a refund or return, please contact us with:
- Your order number (Mandatory)
- Name and Email (Mandatory)
- A brief description of the issue (Mandatory)
- Photos (Mandatory)
Contact us on our Contact Us Page
7. Policy Updates
ProPrints reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page.